Last updated: November 2026
OX16 Clothing (“OX16”, “we”, “us”) respects your privacy. This policy explains what personal data we collect when you visit ox16clothing.uk or buy from us, how we use it and the rights you have under UK data protection law (UK GDPR and the Data Protection Act 2018).
1. Who We Are
OX16 Clothing, 182-184 High Street, North East Ham, London E6 2JA, United Kingdom. Email: [email protected].
2. Information We Collect
- Order and account details: name, email address, phone number, billing and delivery address, order history.
- Payment details: handled directly by our payment providers; we do not store full card numbers.
- Messages: anything you send us through the contact form or by email.
- Technical data: IP address, browser and device type, pages visited and cookie data.
3. How We Use Your Information
- to process, deliver and support your orders (contract);
- to answer your questions and handle returns (contract and legitimate interests);
- to send marketing emails, only if you opt in (consent; you can unsubscribe at any time);
- to keep the site secure, prevent fraud and improve our service (legitimate interests);
- to meet legal and tax obligations (legal obligation).
4. Sharing Your Information
We never sell your personal data. We share it only with the companies that help us run the store: delivery couriers, payment providers, our website host and email and analytics services. They may only use it to provide their service to us. We may also share data where the law requires it.
5. Cookies
We use cookies to keep your basket and login working, remember your preferences and understand how the site is used. You can control cookies in your browser settings; blocking some cookies may stop parts of the site from working.
6. How Long We Keep Data
Order records are kept for six years for tax and accounting purposes. Other data is kept only as long as needed for the purpose it was collected for.
7. Security
The site uses SSL encryption, and access to customer data is limited to staff who need it. No online service can be completely secure, so please use a strong password for your account.
8. Your Rights
You can ask to access, correct, delete or move your data, object to or restrict how we use it, and withdraw consent at any time. Email [email protected] and we will respond within one month. You can also complain to the Information Commissioner’s Office at ico.org.uk.
9. Changes
We may update this policy from time to time. The latest version is always on this page.